Refund Policy

Last Updated: May 8, 2026

Welcome to ToonCanvas. Customer satisfaction is extremely important to us, and we work hard to deliver high-quality custom cartoon artwork for every order. Because our services involve personalized digital artwork created specifically for each customer, please read our refund policy carefully before placing an order.

1. Overview

At ToonCanvas, every cartoon portrait and custom artwork is digitally created based on the customer’s uploaded photo and instructions. Due to the personalized nature of our service, refunds are handled according to the conditions outlined below.

By purchasing any service from ToonCanvas, you agree to this Refund Policy.

2. Eligibility for Refunds

Customers may qualify for a refund under the following situations:

✅ Duplicate Payment

If you were accidentally charged more than once for the same order, we will refund the duplicate payment after verification.

✅ Order Not Delivered

If we fail to deliver your order within the promised timeframe and no communication or update has been provided, you may request a partial or full refund depending on the situation.

✅ Incorrect Service Delivered

If the final artwork delivered is completely different from the selected service package or does not match the uploaded photo in a major way, we will review the issue and provide revisions or an appropriate refund when applicable.

3. Non-Refundable Situations

Due to the custom and digital nature of our artwork services, refunds will not be provided in the following situations:

❌ Change of Mind

Refunds will not be issued if you simply decide you no longer want the artwork after work has started.

❌ Minor Design Preferences

Differences in artistic style, colors, expressions, or subjective preferences are not considered valid reasons for refunds. We encourage customers to request revisions where applicable.

❌ Low-Quality Uploaded Photos

Customers are responsible for uploading clear, high-quality photos. ToonCanvas is not responsible for issues caused by blurry, cropped, dark, or unclear images.

❌ Completed & Delivered Orders

Once the final artwork has been delivered successfully, the order is considered completed and non-refundable.

❌ Delays Caused by Customer

If delays occur because the customer did not respond, failed to provide required details, or uploaded incorrect files, refunds will not be applicable.

4. Revision Policy

We want every customer to love their cartoon artwork.

Eligible orders may include revision requests depending on the selected package. Revisions are intended for small adjustments such as:

Revisions do not include:

To request a revision, customers must contact us within 7 days after delivery.

5. Cancellation Policy

Before Work Starts

Orders may be canceled before our design team begins work on the project. In such cases, customers may receive a full or partial refund depending on payment processing fees.

After Work Has Started

Once work on the artwork has started, cancellations may not be eligible for refunds because design resources and production time have already been allocated.

6. Delivery Time & Delays

Our standard delivery timeframe is generally between 24-48 hours unless otherwise stated.

However, delivery times may vary during:

If unexpected delays occur, customers will be notified through email or support communication.

7. Chargebacks & Payment Disputes

Customers are encouraged to contact ToonCanvas support before opening any payment dispute or chargeback.

Opening a fraudulent chargeback after receiving completed artwork may result in:

We are always happy to work with customers to resolve issues fairly and professionally.

8. Digital Product Notice

All ToonCanvas services are digital products delivered electronically. No physical item will be shipped unless explicitly mentioned in the product description.

Customers are responsible for providing accurate email information for delivery purposes.

9. Limitation of Liability

ToonCanvas shall not be held responsible for:

10. Contact Us

If you have any questions regarding refunds, revisions, or order issues, please contact our support team.

ToonCanvas Support
Email: support@tooncanvas.com

11. Policy Updates

ToonCanvas reserves the right to modify or update this Refund Policy at any time without prior notice. Customers are encouraged to review this page periodically for updates.

By placing an order on ToonCanvas, you acknowledge that you have read, understood, and agreed to this Refund Policy.